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Manager - Fitness Services & Community Programs

Macquarie University Sport & Recreation Centre

  • Sydney New South Wales Australia
  • Full Time
Closing 2 Oct 2018
Applications 0


  • Manager - Fitness Services & Community Programs
  • Macquarie University Campus Life

If you are a looking for your next career challenge and want to work within a vibrant and dynamic environment, the team at Macquarie University Sport & Aquatics Centre have some amazing roles to fill.

Over the past 6 months, Macquarie University Sport and Recreation have undertaken a major review of its structure and people resources and they are now looking for some highly motivated, experienced and talented individuals to complement their existing team.”
Macquarie University Campus Life offers competitive salary packages, a wide range of employee benefits and a fantastic working environment and culture.

What is Campus Life looking for in the Manager- Fitness Services & Community Programs?

We are seeking a dynamic individual to build and lead a team. They will be required to manage the health & fitness, gymnastics and martial arts program work areas of Macquarie University Sport. The focus will be to deliver exceptional customer experiences and consistent commercial performance of the Sports & Aquatic Centre (SAC).

Some of the responsibilities of the role include planning, delivery and development of the programs, promoting exceptional customer service, staff development, ensuring WHS risk and compliance, contractor management and working collaboratively with internal and external service providers to achieve business objectives.

What does the Manager- Fitness Services & Community Programs do?
Key Responsibilities:  

  • Develop operational plans that align to and deliver on Sports & Aquatic Centre (SAC) business objectives;
  • Provide leadership and mentoring to the Fitness Services & Community Programs Team to ensure cohesiveness, clear succession plans and development opportunities;
  • In collaboration with HR, manage recruitment, induction, training, mentoring and review of all Fitness Services & Community Programs staff and contractors associated with the programs;
  • Promote the ideals of excellence and responsiveness in customer service;
  • Ensure strict compliance with all relevant regulations governing the safe operation of the SAC;
  • In collaboration with the Customer Service & Sales Manager ensure adequate product knowledge is planned and delivered to enable an efficient and memorable customer experience is achieved;
  • In collaboration with the Marketing Portfolio Manager, identify key customer markets and develop the annual marketing & promotional plan to increase market share;
  • In collaboration with the Aquatic Service Manager provide a range of forums for all Coordinators to share knowledge of program design, delivery and assessment to enhance a consistent customer experience and utilisation of systems, processes and practices;
  • In collaboration with the Operations Manager ensure the consistent planning, delivery and assessment of venue presentation, legislative compliance and customer service standards;
  • Ensure the implementation and review of timely, accurate, transparent and meaningful reports to the Venue Manager SAC as required.

Operational Management

  • Oversee and manage all health & fitness services, the gymnastics and martial arts program within SAC;
  • In conjunction with the Venue Manager SAC, develop, implement and monitor annual operation and capital budgets including annual performance targets for each program work area and ensure alignment with the University procurement guidelines;
  • Develop and lead comprehensive strategies to maximise member retention;
  • Ensure the delivery of high quality services in key program areas including but not limited to health club, group fitness, gymnastics, martial arts and customer service;
  • Develop and implement systems and processes that facilitate high levels of service delivery and achieve impressive levels of customer satisfaction;
  • Continually evaluate programs to meet customer expectations;
  • Maintain a strong knowledge of industry activity and trends to ensure continued relevance to our University communities;

To be successful, you will need to have-

  • Awareness of the unique challenges associated with providing commercial programs and services in a university environment;
  • Experience in the design, delivery and assessment of community programs;
  • Highly developed leadership skills with a capacity to motivate and build the capacity of staff;
  • Excellent interpersonal, communication and negotiation skills.   

You will be expected to have- 

  • A minimum of a Degree in Sport & Recreation Management/Business or related fields or a minimum of three (3) years’ experience in a senior management role preferably in a health & fitness centre environment;
  • Experience in the design, delivery and assessment of community programs;
  • Extensive knowledge and experience in the sport/health & fitness industry or related field;


  • Highly developed financial management skills;
  • Ability to predict and adapt business operations to future market trends;
  • Ability to remain effective in an ever-changing environment;
  • Ability to promote the services to members and drive an innovative sales program;
  • Extensive experience and an acute understanding of customer service within the health & fitness industry

Essential Requirements

  • Degree in Sport & Recreation Management/Business

Desirable Criteria

Apply for this role

To have a confidential discussion and find out more about this exciting opportunity, contact Rana El Safadi from Left Field Sports Solutions on 0404 804 021.

A detailed Position Description is available please email - rana@leftfieldsportssolutions.com.au
In submitting your application please include the following;

  • a covering letter
  • your resume
  • provide an indication of the remuneration you are expecting

Please submit your application via the following link –

Applications close at 5:00pm - 2nd October 2018

Rana El Safadi

0404 804 021

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