ABOUT US:
Richmond Football Club is one of the largest clubs in the Australian Football League, with over 100,000 loyal and passionate members. The Club’s vision is to build a Strong & Bold future - both on and off the field - through living our purpose of Belonging Thriving and Winning.
We understand the power of sport to connect people, and at the heart of the Club’s purpose is being involved with our community. At Richmond, culture is paramount, and the Club is committed to developing its people in a supportive environment. Belonging Thriving and Winning is not just about connecting with fans and members, but about staff, players and coaches connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. We are an Australia Business Awards winner in the Employer of Choice Category, and a Flexible Work Champion. Flexibility# is something we value. We recognize that this will mean different things to different people and are supportive of various flexible working arrangements, including the ability to work from home. We're committed to fostering a diverse and inclusive workplace and strongly encourage applicants from all backgrounds to apply.
Our Commitment to the Safety and Wellbeing of Children and Young People
The Richmond Football Club is committed to providing an environment and culture that is caring and safe for all children and young people in our care through a wide variety of sporting, cultural and educational activities, events, services and programs.
In line with our purpose of Belonging Thriving and Winning, we want children and young people to feel safe, supported, respected and encouraged to reach their full potential, and only recruit people who, regardless of their role, will support such an environment.
This role will be subject to pre-employment checks, including a Working with Children Check.
ABOUT THE ROLE:
The Membership Sales & Service Officers help drive the strongest emotional connection with our members and supporters. Our Membership Sales & Service Officers are relentless in the delivery of outstanding customer service and are critical in enabling us to achieve our purpose of Belonging Thriving and Winning.
As a Membership Sales & Service Officer, you will be responsible for generating the maximum number of membership sales throughout our busy retention and acquisition phases. You will be required to work autonomously and will be accountable in achieving daily sales targets through a combination of inbound and outbound calls. You will be responsible for ensuring all membership enquiries are responded to in a timely and accurate manner with a key sales focus whilst maintaining the highest levels of customer service.
As a Membership Sales & Service Officer, you will also play a key role within the wider Consumer Business team, with duties covering Reception, Fundraising and match/event days.
The Membership Sales & Service Officers will predominantly work during office hours of 8:30am-5pm, Monday-Friday with a flexible roster. You may be required to work match days, Club events and undertake additional tasks as directed by the Membership Sales & Service Team Lead or the Head of Membership. While this role offers the freedom to work around your existing commitments, we do require candidates to be available most days to ensure coverage during peak hours. We have a varied schedule and can commit to being flexible with availability.
KEY RESPONSIBILITIES:
- Inbound & Outbound Membership Sales and Servicing ensuring exceptional levels of customer service.
- Consumer services exceeding expectations of all Richmond Stakeholders including but not limited to members, customers, and partners.
- Data integrity through ensuring that all personal details are entered correctly and accurately, and that all data is treated in accordance with relevant legislation and our clubs Privacy Policy
- Reception duties involving greeting all visitors to the reception area, answering, screening and transferring incoming calls promptly, deliver a high level of excellence in customer service, complains or concerns, and assistance in facility operations.
WHAT WE’RE LOOKING FOR:
- Minimum two years’ demonstrated customer service experience
- Minimum two years’ sales experience, preferably in membership sales and/or telephone sales and service.
PREFERRED QUALFICAITONS & EXPERIENCE:
- A Sport Administrative related qualification will be highly regarded
- Knowledge and previous experience in the use of our CRM, Archtics is desired
- An understanding of and passion for the AFL industry and game
