- Positive & Fun work environment l Exciting Career Development Opportunities
- Full Time Role | Dandenong/Noble Park Location
- Great Pay | Free Gym & Pool Access | Onsite Cafe with Staff Discounts
About the role
You will be responsible for membership and swim lesson enquiry management, sales, member ongoing support and the development of member relationships. Also promoting the services and the facilities offered at Dandenong Oasis and Noble Park Aquatic Centre.
Key Responsibilities and Specialist Skills
- Respond effectively to membership enquiries and conduct tours
- Signing up prospective members and swim students, processing cancellations and supporting the customer journey
- Support the marketing and promotion of campaigns and programs
- Track sales and cancellations and complete reporting
- Self-motivated and driven to exceed targets and KPI’s
- Execute sales strategies for generation and conversion of new leads.
- New member administration and support to existing members
- Assist with retaining members and program participants
- Provides a high standard of service to all customers
- Processing financial transactions and end of shift reconciliation
- Maintain understanding of policies and procedures
- Complete administrative tasks
- Ensure the facility is clean and presentable at all times
- Promote a positive safety culture
- Actively contribute to the team
- Other duties as required
Qualifications and Experience
- Experience in Customer service
- High level computer literacy
- First Aid and CPR
- Working with Children Check
Organisational Relationship/Context Reports to Sales Manager
Major contacts Internal Liaisons
- Leadership team
- Internal staff team
External Liaisons
- Members and customers
- User Groups
About Us
South East Leisure is a leisure management company based in the City of Greater Dandenong with a vision to enhance the health and wellbeing of our community by providing sustainable world class experiences.
Benefits
At South East Leisure, our core value is Care. We are proud to demonstrate Care to our people by offering the following benefits:
- Complimentary Full-Access membership to SEL managed Aquatic and Leisure Facilities.
- $1 coffees
- 25% discount on all full-price food and beverage purchases from SEL cafes
- 25% discount on all full-price merchandise purchases from SEL managed facilities
- Employee Values Champions Reward and Recognition program
- Social Club and team building events
- Training and development opportunities
- Access to industry committees and networks
- Mentor program and career pathways
- Employee Assistance Program
- Salary Sacrifice options for permanent staff, including motor vehicle novated leases and superannuation contributions
Equal Opportunity
We support the provision of a work environment that is free from harassment, discrimination and bullying and refrain from engagement in any activities that may be offensive, humiliating, uncomfortable for; or derogatory towards; other staff or the community.
Safeguarding Children and vulnerable adults Commitment
SEL wants children and vulnerable adults to be safe, feel safe, happy, and empowered; we take all reasonable steps to ensure candidates are appropriately screened and to employ skilled staff to work with children and vulnerable adults and have zero tolerance for all forms of harm.
