Kingston Active - Waves Leisure Centre

• Bring your strength in customer service to this inclusive opportunity
• Great benefits, great team!
• Customer Service Officers, Casual
• $39.63 per hour (inclusive of casual loading) plus 11% superannuation

About us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management. 

The role

Waves Leisure Centre are looking for confident, motivated team players with exceptional customer service skills to join our vibrant frontline Customer Service team. You will have excellent communication, be proficient with cash handling and have the ability to diplomatically handle situations with our valued customers. Experience in a similar customer facing environment is highly desired.

About you

Responsibilities and key to your success will be:

• Providing excellent service to all customers as their first point of contact, both in person and over the telephone.
• Processing casual entry, as well as bookings for all Centre services and programs; including swim lessons, fitness programs, retail and crèche.
• Handling all membership enquiries including tours of the Centre, membership sales and renewals and assisting with current member retention.
• Knowledge of all programs and ability to promote these to our customers and assist them with choosing the right product.

In addition, the minimum qualification requirements for this position are:

• CPR qualification and Level 2 First Aid
• Current Working with Children Check (WWCC)
• Must maintain a satisfactory Police Check
• A positive, friendly and energetic demeanor with experience in a customer focused, face to face role
• Demonstrated knowledge and confidence in membership sales and retention
• Experience in the leisure industry and with leisure-based software would be advantageous
• Flexibility to work early mornings, evenings and weekends is a must.

You will be required to complete a pre-employment health declaration and organisation-based Police Check.

As an employee of the City of Kingston you will have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance, including social club events, wellbeing initiatives, discounted gym membership and health insurance.