ABOUT US

DRIBL is Australia’s fastest-growing and most advanced digital football management system. As a cloud-based SaaS platform, we’re on a mission to build the best football management platform in the world - delivering powerful, intuitive tools to clubs, associations, referees, and leagues across Australia and beyond.

ABOUT THE ROLE

We’re looking for a passionate, customer-focused team member to join our Customer Support Team on a full-time, permanent basis. This is a hybrid role, with the ability to work remotely, while also collaborating with the team in person when needed.

You’ll be the first point of contact for users needing support with registration, competition management, and referee appointments - helping them get the most out of DRIBL.

As our customer base continues to grow rapidly, you’ll play a key role in maintaining high service standards and ensuring the football community receives timely, accurate, and empathetic support.

WHAT YOU’LL GET

• Be part of a purpose-led organisation reshaping football through smart, scalable tech
• Hybrid working environment with flexibility to work remotely and in-office
• Real career progression opportunities in a high-growth SaaS business
• A chance to make a genuine difference to the football community
• Work with talented, driven, and fun colleagues
• Casual dress and flexible hours

KEY RESPONSIBILITIES

• Provide first-line technical support to users via phone and email
• Troubleshoot issues across key DRIBL modules - including registrations, competitions, and referee appointments
• Take ownership of user queries, ensuring timely and effective resolution
• Escalate and collaborate with internal teams for complex issues
• Become a product expert and super-user of the DRIBL platform
• Help meet team performance goals (e.g. SLAs, first-response time, customer satisfaction)
• Assist with onboarding and training new clients

ABOUT YOU

If you have a background in football administration, a passion for technology, and love helping people - we want to hear from you.

You’ll have:

• Experience working in football clubs, associations, or match operations
• Strong problem-solving skills under pressure
• A good understanding of the football ecosystem
• Confidence using digital tools, and a willingness to learn
• High attention to detail and accuracy
• Clear, professional communication skills (written and verbal)
• A customer-first mindset - you thrive on solving problems and helping others succeed
• Drive to work in a metrics-focused environment (e.g. response times, satisfaction scores)
• A genuine interest in working in customer support long term
• Existing experience using DRIBL is a strong advantage

REQUIREMENTS

• Full working rights in Australia (no sponsorship available)
• Current driver’s license
• Valid Working with Children Check (paid/employee), or state equivalent
• Availability to work flexible hours, including some evenings and weekends