Sydney Swans

Customer Acquisition Manager

WHY CHOOSE THE SWANS?

When choosing a career with the Sydney Swans, you will join a strong values-based organisation with a committed, proud and professional team working together towards ultimate sporting success. The Sydney Swans strive to be one of the leading football clubs in Australia, on and off the field.

THE OPPORTUNITY

The Sydney Swans are currently accepting applications for the position of Customer Acquisition Manager in our Consumer Business Department. This position will be responsible for the management of a customer pathway to develop and nurture the relationship we have with our fans.

This role would suit an innovative thinker looking to step into a management position.

KEY RESPONSIBILITIES

• Identify new fans and develop a plan to welcome them to the Swans family
• Create a customer pathway between fan engagement, retail and membership programs and products
• Design an ongoing engagement strategy, seeking innovative channels to connect with the Swans community
• Develop products or programs to grow relationships with fans and collaborate with colleagues to link existing products or programs to appropriate audiences.
• Contribute to improving the customer experience where all touchpoints enhance engagement
• Utilise analytics and data segmentation to inform direct marketing strategies and provide accurate reporting on key objectives

WHAT WE’RE LOOKING FOR

• Proven experience in customer or client services
• Experience managing relationship-driven initiatives or subscription-based products
• Demonstrated personal experience with customer journey and/or UX design for e-commerce
• An ability to drive outcomes through innovation and inquisition 
• A practical understanding of customer insights and data analytics, and experience in applying this to direct marketing and strategy development
• Excellent communication and project management skills
• Advanced user of the Microsoft Office Suite

THE RIGHT PERSON WILL:

• Have 5+ years experience in a customer or client services environment
• Be a creative and strategic thinker
• Be solution-focused
• Have initiative to innovate, achieve objectives and contribute to team success
• Champion a customer-centric approach
• Be hands on and a team player, and be willing to apply themselves to any task if needed
• Need to be flexible with working hours, including home match days.

TO APPLY:

Suitably experienced and interested individuals should submit a one (1) page letter of introduction addressing:

• Why you’re interested in the position
• The three most important things you will bring to the role
• A little bit about yourself in a tweet

Along with this letter please also submit your resume which should be no longer than three (3) pages to:

Via Email:

hr@sydneyswans.com.au

Via Mail:

Scott Dalby
Human Resources Manager
Sydney Swans Limited
PO Box 173
Paddington NSW 2021

Applications close February 4, 2018.

Please note we expect a high level of interest in the role and only those applicants short listed will be contacted.

The Sydney Swans do not accept applications from recruitment agencies.

Sydney Swans Limited is an equal opportunity employer.

Applicants must be legally entitled to work in Australia.

FURTHER ENQUIRIES:

Further enquiries should be directed to Scott Dalby (Human Resources) on (02) 9339 9123.