A Sales Specialist is responsible for providing administrative support to the sales team, managing customer relationships, and ensuring the smooth operation of the sales process. They will be responsible for maintaining accurate records of sales activity, coordinating sales events and meetings, and communicating with customers to ensure their needs are met.
Primary Responsibilities
Provide administrative support to the sales team including, but not limited to:
order forms for wholesale/online
input and maintenance of orders in ERP system
Customer Service - attending to enquiries for new and existing customers using a consultative sales style.
Manage customer relationships, including responding to inquiries, resolving complaints, and ensuring customer satisfaction.
Maintain accurate records of sales activity, including sales calls, customer interactions, and sales forecasts.
Collaborate with other departments, including marketing and product development, to ensure alignment and synergy across the organisation.
Preparation of sales reports.
Assist in the development of sales strategies and tactics to meet sales targets.
Coordinate sales events and meetings.
Assisting with larger projects when needed.
Stay up to date with industry trends and competitors to ensure that the company remains competitive in the market.
Assisting with production related enquires as required.
General administration duties as required
Skills & Competence
The employee must be able to demonstrate the following skills and competencies to successfully perform in this role:
The ability to work as a team player, working with the wide variety of personalities and situations whilst remaining professional and outcome focused.
The ability to work independently and to communicate clearly with management team, office team members, colleagues, and clients.
Attention to detail and the ability to follow up targets and deadlines to achieve outcomes.
Initiative in improving our processes and procedures.
Excellent abilities in priority setting and time management under pressure to achieve deadlines and commitments.
Performance will be assessed by observation, customer feedback, feedback from work colleagues and feedback from the management team.
Pre-Requisites & Qualifications Required:
Bachelor's degree in Business Administration, Marketing, Sales, or a related field is desirable
2+ years of experience in sales or a related field.
Excellent communication, organisation, and time-management skills.
Strong attention to detail and ability to work under pressure.
Proficiency in Microsoft Office and CRM/ERP software.
Ability to work independently and as part of a team.
Willingness to learn and adapt to new processes and technologies.
Integrated Management System
Carry out all functions in accordance with the approved procedures of the Integrated Management System.
Actively participate in continuous improvement with Opportunities for Improvement (OFI’s).
Key Relationships
As a Sales Specialist, the key relationships you will have are:
Sales Team: The Sales Coordinator works closely with the sales team to provide administrative support, provide customer support,manage schedules, and coordinate sales events and meetings.
Customers: The Sales Coordinator interacts with customers on a regular basis to ensure their needs are met and that they are satisfied with the company's products and services. Building strong relationships with customers is key to driving sales growth.
Marketing Team: The Sales Coordinator collaborates with the marketing team to ensure that sales activities are aligned with the company's overall marketing strategy. This includes coordinating promotional events and ensuring that sales materials are up-to-date.
Senior Management: The Sales Coordinator provides regular reports to senior management on sales activity, customer feedback, and market trends.
Key Performance Indicators (KPI’s)
Sales Targets: Revenue v Budget | $ and Units
Client retention: Monitoring the number of customers who renew their contracts or continue to purchase products from the company.
Activity Metrics: Measuring the number of calls, emails, or meetings a Sales Specialist has with customers can help identify areas for improvement in sales productivity and efficiency.
Customer satisfaction: Surveys, feedback forms and regular check-ins
Comply with Company Policies and Procedures
Each employee has the responsibility to be aware of and abide by the company policies and procedures.
In your position it is a requirement that you abide by these company policies and procedures, as well as those who you work with.
