Join Australia’s Leading Sports Technology Company - Customer Support Role
At SportsGrid, we empower sporting and member-based organisations across Australia through innovative technology. As the team behind platforms like revolutioniseSPORT, the Australian Sports Professionals Association, and Handover, we help thousands of clients simplify operations and focus on what really matters - making an impact in their communities.
We’re currently looking for a passionate, tech-savvy individual to join our Customer Service & Support Team. If you enjoy helping others, problem-solving, and working in a fast-paced, people-first environment, this could be the perfect opportunity for you.
In this role, you'll be on the frontline - responding to support tickets, emails, and phone calls from a wide range of users. Your day-to-day will include everything from answering "how-to" questions to diving deep into technical troubleshooting and offering creative, real-time solutions. Whether you’re helping a CEO of a national Olympic sporting body or a volunteer running a rural club, you’ll be making a real difference by ensuring they get the most out of the revolutioniseSPORT platform.
What makes this role unique is the diversity of people you'll interact with and the variety of challenges you’ll help solve. No two days are the same - and that’s exactly how we like it.
What We’re Looking For:
- Someone who genuinely cares about both technology and customer experience.
- A problem-solver who can adapt quickly to different user needs.
- Clear and confident communication skills across phone, email, and written support channels.
This is more than just a customer support role - it’s a chance to be part of a purpose-driven team that’s reshaping how sports organisations run across Australia. You'll have the opportunity to grow your skills in a supportive, innovative company that values impact, initiative, and collaboration.
Ready to help us take the next step? Apply now to join SportsGrid and help sporting organisations do what they do best.
What do I need to apply?
- Tertiary education (or studying) in business, marketing, IT, computer science/software engineering, communications, design, sports management, or other relevant disciplines are preferred.
- Industry and professional experience - though not imperative, experience in sports management, club management, or other professional work environments will be highly regarded.
- A passion for learning, problem-solving and customer service.
- An ability to build a strong rapport with customers and partners, and manage client relationships.
- Exceptional written and oral communication skills.
- A commitment to meeting deadlines, achieving objectives and managing the expectations of all relevant stakeholders.
