- Lead the daily operations of Willoughby Leisure Centre, ensuring exceptional customer experience, safe facilities and a high-performing team.
- Full-time & Part-time opportunities with RDOs (full-time positions), novated leasing and Fitness Passport access.
- Salary from $84,878.28 - $98,642.33 per annum plus 12% Superannuation.
Make a Difference Where You Work
Willoughby City Council is seeking an experienced and customer-focused Duty Manager to support the daily operations of Willoughby Leisure Centre.
In this role, you'll lead a team of casual staff, oversee the safe and efficient operation of the Centre, and deliver exceptional customer service. You'll play a key role in creating a welcoming environment while ensuring the highest standards of safety, facility presentation and operational excellence.
Why Join Us?
Make a Meaningful Impact: Help create a safe, welcoming and enjoyable environment for thousands of members, visitors and community groups.
Grow Your Leadership Skills: Lead a team, build capability and play a key role in the successful operation of one of the area's leading leisure facilities.
Develop Your Career: Join a collaborative team and contribute to the ongoing success of one of the area's leading leisure facilities.
About the Role
As the Duty Manager, you will:
- Oversee the daily operations of Willoughby Leisure Centre to ensure safe, efficient and high-quality service delivery.
- Lead, support and mentor casual lifeguards and operational staff while providing on-the-job training.
- Monitor aquatic facilities, customer areas and recreation spaces to ensure the safety and wellbeing of all patrons.
- Maintain high standards of customer service, responding to enquiries and resolving issues professionally.
- Complete water quality testing, facility inspections and operational checks, reporting maintenance issues where required.
- Coordinate daily facility set-up and pack-down to support bookings, programs and community activities.
- Prepare incident reports, maintain accurate records and complete administrative tasks in a timely manner.
- Promote a strong safety culture by ensuring compliance with WHS requirements, risk management procedures and operational policies.
What You’ll Bring
- Current Pool Lifeguard Certificate.
- Current Provide First Aid Certificate.
- Current CPR Certificate.
- Current Working with Children Check.
- Current Aquatic Technical Operator (Pool Ops) qualification or proof of enrolment.
- Strong knowledge of lifeguarding principles, pool operations and aquatic safety.
- Understanding of water quality management, plant operations and NSW Health Public Swimming Pool guidelines.
- Excellent communication and customer service skills with the ability to build positive relationships.
- Demonstrated leadership skills with experience supervising, coaching or supporting staff.
- Strong problem-solving skills with the ability to remain calm and make sound decisions in a fast-paced environment.
Successful candidates may be required to undertake pre-employment screening including police and qualification checks.
At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities - including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.
